Privacy Policy

1. Introduction

Milaya Holiday Homes LLC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our holiday home booking service.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email, phone number)
• Billing and payment information
• Travel preferences and booking history
• Communication preferences
• Profile information and account details

Automatically Collected Information

We automatically collect certain information when you use our service:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, search queries)
• Location information (with your consent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our booking service
• Process your bookings and payments
• Communicate with you about your bookings
• Send you marketing communications (with your consent)
• Improve our service and user experience
• Ensure security and prevent fraud
• Comply with legal obligations

4. Legal Basis for Processing

For users based in certain jurisdictions, including the European Union ("EU"), we rely on the following legal bases to process your personal data:

• Consent: For marketing communications, we will only use your information with your consent.
• Contractual Necessity: Processing your data is necessary to fulfil your bookings and provide the requested services.
• Legitimate Interest: We use your data to improve our website, prevent fraud and secure our systems.

5. Information Sharing

We may share your information in the following circumstances:

• Property Owners: To facilitate your bookings
• Service Providers: Payment processors, hosting providers, analytics services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger or acquisition
• With Your Consent: For any other purpose with your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us at Nicholas@milayacapital.ae.

If you are based in the EU and the General Data Protection Regulation (Regulation (EU) 2016/679) applies, you also have the right to lodge a complaint with the supervisory authority in your country of residence, place of work or the country in which an alleged infringement of data protection law has occurred within the EU.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of information and its purpose. Should retention of your personal data no longer be required we will remove it from our systems and records and/or take steps to properly anonymise it so that you can no longer be identified from it.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Third-Party Websites

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites, which are governed by their own privacy policies.

12. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically. Continued use of this website or our services constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: